Friday, October 12, 2012

Within 48 hours PetSure moved their entire operations and information systems to one integrated business systems platform provided by Gratex International.

Vital to the success and return-on-investment of this ambitious project, was the acceptance of the new system by PetSure’s employees. They loved it! Sydney, 30 Nov 2012 - PetSure is Australia’s leading provider of pet health insurance products for well-known brands like Medibank and Woolworths. With over 18 years international experience and more than 90% market share, PetSure has single-handedly lead the way in creating and growing this market.

To stay ahead of the pack, PetSure’s visionary leadership team knew they needed to take a bold step to transform their entire business operations through systems that would support their aggressive growth targets.

In one single step, insurance industry expert Gratex International moved PetSure’s entire operational processes to their best-of-breed integrated Underwriting Process Management (UPM) solution. “The success of the migration to UPM cannot be underestimated. We migrated 10 years’ worth of transactional data to a brand new platform and were back up and running almost without a blip. It is by far the most successful migration/implementation project with which I have been associated.” says Gavin Kleinhans, General Manager of PetSure.

Not only does the system deliver bottom line improvement, PetSure’s employees love it! The system is intuitive, easy to use and helps staff to do a better job. “This new system will have a significant impact on our organisation’s productivity and service capability. It will also enable us to easily cope with future growth, bring new products to market, control claims and rely on robust financial controls”. Looking into the future, Kleinhans ads “…we have now an important strategic platform that will enable us to further expand our web based services to both policyholders and our distribution partners.”

In times where many IT project failures are attributed to lack of staff acceptance and budget overruns, the PetSure management team chose in Gratex the right partner to avoid the pitfalls. Kleinhans confirms “We very much appreciate the flexibility and willingness of the Gratex team to deliver the project on time and to budget. Our partnership is positioning our business to achieve our growth and performance projections.”

About PetSure PetSure is Australia’s leading provider of pet health insurance products for well-known brands like Medibank, Woolworths, RSPCA, HCF, Real Insurance and others. With over 18 years international experience and more than 90% market share, PetSure has single-handedly lead the way in creating and growing pet insurance market in Australia.

 
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